Quote Originally Posted by The Publisher View Post

Ok, silly question! lol
Ha! Yeh, really!

Well, word-of-mouth is still one of the greatest forms of publicity, good or bad. Certainly one of the consequences of poor customer service is and should be that people are gonna tell people, whether it's an airline or restaurant or anything else!

On that note, and if you want to shunt this over to a different thread . . . Continental Airlines is proof Satan exists, and several of it's employees have special places reserved in the fire and sulfur of Hades! But I'm not bitter . . .