Acelockco you get way too personal now. I have had experience with four different liveaboards in similan/surin and burma over the last 11 years now and AIDC was the best of all. I have also no relationship with this company but always had a great time with them.
Gerd
Reply AIDC
Sorry it took some time to give a response. We are quite busy and I just came back last night from a 7 day trip.
In regard to the cabin, it’s not a crack in the floor but a hatch we have under the madras so we can inspect the tanks behind the engine. It’s true you can see light true the hatch if you take away the madras.
I just spend 7 days in the same cabin and had absolutely no problem with smell of fuel. Ok it’s noisier when the engine is running and we will try to correct that with a double wall and floor for the next season. That should also help against the smell of fuel, if any.
I trust my Dive master and Instructor 100% and we have made a comment on that before.
I have dived in Burma the last 11 years (6 years with AIDC) and never had a dive accident with our customers, so I think we can conclude that we do it in a safe way.
About the Starfish it’s was actually from an old video and it’s not something our divers do, but me. With over 2000 dives I did it 2 times, like it or not…
To pull out a Moray there is stocked in a hole with his head, is that a bad thing?
We paid compensation to everybody if they had extra cost because of the delay.
One group had made a hotel reservation on Phuket and we paid for 2 nights, same story as if you book a live aboard. We also paid the cost for a taxi driver because he had to take one night in Ranong.
Remember pipefish only paid 7.420,-THB including entry fee for the trip and the normal price is 37.000,-THB. I will call that a very fair deal… And it’s really not our problem that he didn’t make travel insurance for his first booking.
Preben
As you should have, but what about the other loss of their vacation time and such? I see you just don't get it and are not going to get it. Not a problem, there are plenty of other companies out there that want our business.Originally Posted by Aidc
I would just like to clarify:
The amount of 7.420,-THB per diver was the "upgrade" to the 5d/n Burma trip from the 5d/n Similan trip, which we had originally booked. The total cost of our liveaboard "vacation" was more than 30.000,- THB per diver.
However, given our experience, and as I have already said, I would not take this trip again even if I was paid for it.
Thank you, acelockco, for your understanding. Indeed, "pipefish" was not available as a username on scuba-board, which is why there (and only there) I have posted as "guitarfish".
Also, it is good to see that we are not alone in our disbelief that an operation like AIDC can survive any competition at all in the long run, given their poor service.
Last edited by Pipefish; 04-17-2011 at 02:38 PM.
No problem Pipefish. As a business owner I know that the best way to do well in business is to make your customers happy. I have had a few customers in the past that were not happy with something and I either made it right, gave them a refund or didn't charge them to begin with. Of course it is a loss for my business, but money is not the most important thing. I provide a service for people, and I don't expect them to pay for a service they were not happy with.
Doing business that way has gained me a lot of clients. Remember if you do a great job your customers will tell somebody, if you do a bad job your customers will tell everybody. It seems that AICD failed to do their job in making their customer happy. It also seems they failed to make things right even if it caused a loss of revenue. Now they have an unhappy customer that is going to tell everyone....seems pretty simple and straight forward to me.
Now after all of this Pipefish, I really hope you see fit to use our forum in the future for your other diving thoughts, ideas and questions. We love to see photos, dive reports and anything else dive related. Seeing that you are someone that travels the world to dive, I am sure you have a wealth of information you could share with the rest of us. Hopefully you don't use us for your rant and then move on.
Reply AIDC
Ok, again… It’s very clear in your Booking Confirmation that if you make cancellation 2 weeks or less before the trip the full amount will be charged.
I made you a very fair deal that you only had to pay 7.540,- and then you could join a Burma trip instead. In the booking Confirmation it also say that you should make a travel insurance that cover Scuba diving and it would also cover in cases like this where you have to cancel a trip.
I only gave you this deal because I wanted to help you. If you want I can put in your booking confirmation and our email conversation?
Until now I didn’t mention that you actually also canceled the Burma trip after you made the booking, because of reasons that I don’t want to put public.
Preben
AIDC
Giving someone a great deal on something and then failing to provide what was promised is no longer a great deal.
I have a great deal on a 50 meter liveaboard dive boat. I will sell it to AICD for 80.000,- THB
Oh, but when I deliver the boat to you it will be in the process of sinking.
Still sound like a great deal?
Gerd,
You don't know me, and you surely have not posted here before this, but you think you are in a position to tell me I am taking something too personally?
I am glad you have had good experiences with liveaboards, but doesn't have any bearing on the experience that Pipefish had. I do find it odd that you and other "new members" are here with all of these years of diving experience and the only thread you can comment on is this one. If you want credibility, you need to partake in more of our other discussions. At this point for all I know you are all employees of AICD, or even the same person.
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