No problem Pipefish. As a business owner I know that the best way to do well in business is to make your customers happy. I have had a few customers in the past that were not happy with something and I either made it right, gave them a refund or didn't charge them to begin with. Of course it is a loss for my business, but money is not the most important thing. I provide a service for people, and I don't expect them to pay for a service they were not happy with.

Doing business that way has gained me a lot of clients. Remember if you do a great job your customers will tell somebody, if you do a bad job your customers will tell everybody. It seems that AICD failed to do their job in making their customer happy. It also seems they failed to make things right even if it caused a loss of revenue. Now they have an unhappy customer that is going to tell everyone....seems pretty simple and straight forward to me.

Now after all of this Pipefish, I really hope you see fit to use our forum in the future for your other diving thoughts, ideas and questions. We love to see photos, dive reports and anything else dive related. Seeing that you are someone that travels the world to dive, I am sure you have a wealth of information you could share with the rest of us. Hopefully you don't use us for your rant and then move on.