I really wish you had a better experience on your vacation. And honestly, at this point weather you were wrong, right or something in the middle I know I would not want to use AICD if I had the choice. No matter what the situation it is obvious that AICD did not try hard enough to make things right and are still arguing with you in regards to this.

Bottom line is you are a paying customer and should get what you paid for. If AICD couldn't provide what you paid for, a refund is in order. If AICD doesn't like it, they should reconsider their business.