A while back we were having huge problems with our Sealife DC500 which amongst other things kept jamming. The company we bought it from (Underwater Cameras in Devon, England) could not replicate the fault, despite the fact we sent it back a number of times. Their advice was to switch the camera off, remove the batteries and wait 5 minutes and this would clear the fault. Not sensible advice for an underwater camera!!!

We posted our problems on the forum around Christmas time and The Publisher who I can only describe as a hero took on our cause and contacted Sealife in America.

SeaLife came up trumps and this week sent us a new camera. They couldn't replicate the fault with our camera (not really surprised as it was an intermittent fault) but because we have had so many problems they said they were sending us a new one - this time the DC600 as they no longer make the DC500. We feel they have offered GREAT customer service and as such deserve a mention on the forum. Thank you very much Sealife for sorting this problem out for us and for the new camera you have sent us. The service they offered shows evidence of the aftercare they offer their customers despite the fact the camera is now outside the warrenty period.

We would also like to take this opportunity to say a really BIG THANK YOU to The publisher, without whose help this would not have come about - thank you very much for taking up our cause! We are very grateful.

So thank you Sealife and The Publisher for going the extra mile for your customers/readers. Good customer service really does pay off! This also proves the power of the forum to sort out diver's problems.

Ingrid and Chris