On-going problems with SeaLife DC500 U/W Camera

[Mountain Dog]

Bubbles,

On your behalf, I just got off the phone directly with SeaLife about your camera.

They agreed to take care of your camera problems for you. They would like you to send it in directly to them.

I am going to PM you this afternoon with all the pertinent info. Afterwards, let us know how it all went, as we'd like to let everyone know that they really stood behind their product.

Nice work. Sealife has a good reputation and their response doesn't surprise me at all.

However, Bubbles, in the future I think you should go to a different camera shop. If they had done what The Publisher did in the first place, you would have had a new camera in your hands a long time ago. That they sent you out of their shop with a malfunctioning camera and instructions to eject the battery to fix the issue is inexcusable. Spend your money someplace else.

Mountain Dog

[bubbles]

Totally agree with you but Cameras Underwater are the main dealer selling these cameras in the UK. Am hoping we will now be able to deal with sealife direct - thanks to the help of Publisher - who we are sooooooooooo greatful too. I will keep you all posted about what happens. Have just picked up the pm from publisher and will be acting on it. Thanks again Publisher.

[acelockco]

Membership DOES have it's benifits!!!

[bubbles]

Hi there, just thought you might like an update.

We have been in direct touch with SeaLife cameras in the US, and they are going to send us a job or purchase order number + an address to snail-mail the camera to. Hopefully that should arrive tomorrow!

Stay tuned

Chris and Ingrid